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Turnaround and delivery estimates
Any stated turnaround begins only after the correct laboratory receives an eligible
sample, unless the product page expressly states otherwise.
Turnaround and delivery estimates are not guarantees. Delays may result from postal
or courier service, weather, customs, incorrect addresses, incomplete information,
sample quality, recollection requirements, laboratory workload, technical issues,
holidays or events beyond reasonable control.
Contact customer support for assistance with an existing order.
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Sample reports, testimonials and illustrations
Sample reports demonstrate possible structure and presentation. They may not contain
every section, result, limitation or outcome that appears in an individual report.
Testimonials, case studies and
cat DNA test reviews describe individual customer
experiences. They are not veterinary evidence and do not guarantee the same result
or experience for another customer.
Images, charts and diagrams may be simplified or illustrative and may not show the
exact kit, laboratory process or biological mechanism.
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Comparisons and third-party brands
Comparison, alternative and review pages are provided for general consumer information.
Features, prices, services and policies offered by third-party brands may change after
a comparison is published.
References to another company or product do not imply endorsement, partnership or
affiliation unless expressly stated.
Customers should verify important information with the relevant third party before
relying on a comparison or purchasing decision.
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Third-party laboratories and service providers
We may use independent laboratories, couriers, payment processors, hosting providers,
software providers and other contractors to provide parts of the Services.
These providers may have their own testing methods, reference data, technical
limitations, terms, privacy practices, turnaround times, retention procedures and
service interruptions.
A reference to accreditation, certification or a quality standard applies only to the
laboratory, service, method and scope for which that status is current and expressly stated.
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Privacy and test information
Orders, customer information, animal information, samples and reports may involve
collection, processing, storage and disclosure by CatDNATest.ca and relevant service
providers.
Review our Privacy Policy for information about how
personal information is handled.
Do not send unnecessary human medical information through ordinary email or website
forms. Contact support before sending sensitive documents that were not requested.
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Customer-support limitations
Customer support can help with general product information, ordering, kit use,
shipping, sample receipt, report access, billing and account questions.
Support staff cannot:
- diagnose a cat or determine why symptoms are occurring;
- prescribe treatment;
- recommend changes to prescription medication;
- replace a veterinarian;
- provide emergency assistance; or
- guarantee that a result is clinically significant.
Visit our cat DNA test FAQ or
contact us.