Terms and conditions
These terms explain the rules that apply when you browse the site, place an order, use support resources, or access the content published on the platform.
Effective June 17, 2026
These Terms of Service govern your access to and use of CatDNA Test Canada, including our educational pages, product listings, comparison content, contact forms, support resources, checkout features, testing services, and links to third-party websites.
CatDNA Test Canada is operated by Cansoft Technologies Corp. In these terms, āCatDNA Test Canada,ā āCansoft,ā āwe,ā āus,ā and āourā refer to Cansoft Technologies Corp.
By accessing the site, submitting information, or placing an order, you agree to these terms and our Privacy Policy. If you do not agree, do not use the site or place an order.
Core terms
These rules apply to website use, direct purchases, sample handling, support, and laboratory services coordinated through CatDNA Test Canada.
You must be at least 18 years old or the age of legal majority in your province or territory to place an order.
By ordering, you confirm that you own the animal or have permission from the owner to arrange testing and submit the sample.
You must provide complete and accurate customer, animal, payment, delivery, and contact information.
Incorrect or incomplete information may delay kit dispatch, sample allocation, testing, or report delivery.
You agree to use the site lawfully and in a way that does not interfere with security, availability, ordinary operation, or the experience of other users.
Submitting an order does not automatically mean it has been accepted. We may reject, hold, or cancel an order because of availability, payment issues, pricing errors, missing information, suspected fraud, legal restrictions, or laboratory requirements.
Information and testing
CatDNA Test Canada publishes information about feline genetic screening, inherited conditions, allergy testing, intolerance screening, microbiome testing, biological-age reports, sample collection, pricing, turnaround times, and result interpretation.
Website content is provided for general educational and informational purposes. It is not veterinary advice, veterinary diagnosis, medical advice, legal advice, breeding certification, pedigree certification, or a guarantee of a particular result.
Contact a licensed veterinarian if your cat is unwell, showing symptoms, experiencing a possible allergic reaction, or requires diagnosis or treatment.
You are responsible for selecting a test that matches the question you want answered.
Service roles
CatDNA Test Canada coordinates the customer service, while independent providers may perform technical, laboratory, fulfilment, payment, and delivery functions.
We may manage customer orders, payments, kit fulfilment, case submission, customer support, case updates, and delivery of reports.
Laboratory analysis, technical processing, sample allocation, and preparation of reports may be performed by independent laboratories.
Payment processors, fulfilment providers, postal services, couriers, website providers, and customer-support providers may assist with the transaction and service.
Important: CatDNA Test Canada does not itself perform laboratory analysis. We coordinate with qualified providers as necessary to complete the service ordered by the customer.
Before completing checkout, you will have an opportunity to review the selected product, quantity, price, delivery details, and other material order information and to correct errors.
An order is accepted when we issue an order confirmation or begin preparing the kit or laboratory service, whichever occurs first.
We may reject, place on hold, or cancel an order when a product is unavailable, payment cannot be authorized, required information is missing, the order appears fraudulent or unlawful, the service cannot be provided in the customerās location, or the requested sample does not meet laboratory requirements.
When an online order is accepted, we will provide an electronic confirmation containing the applicable order information. Keep a copy for your records.
Unless another currency is clearly stated, prices are displayed in Canadian dollars.
The price displayed during checkout applies to the order, subject to correction of an obvious technical or pricing error.
Prices may change without notice. A later price change will not normally affect an order already accepted.
The displayed product price may not include shipping, return postage, applicable taxes, customs charges, veterinary collection, replacement kits, recollection, retesting, or optional services unless expressly included.
Charges collected by CatDNA Test Canada will be shown before payment is completed.
By submitting payment information, you authorize us and our payment provider to charge the selected payment method for the amount shown at checkout.
You confirm that you are authorized to use the payment method provided.
We may delay or cancel an order when payment is declined, reversed, disputed, appears fraudulent, or remains unpaid.
Payment information may be handled by an independent payment processor under its own security and privacy terms.
Kit delivery
Testing kits may be prepared and shipped by CatDNA Test Canada or directly by an independent fulfilment provider.
Delivery estimates are not guarantees. Postal or courier delivery time is separate from laboratory turnaround time.
We are not responsible for delays or additional expenses caused by an incorrect or incomplete address, refusal of delivery, failure to collect a shipment, customs processing, severe weather, or inaccurate contact information.
Tracking information will be supplied when available. Not every standard postal shipment includes complete tracking.
If a package is returned because of an incorrect address, failed delivery, refusal, or failure to collect it, an additional shipping fee may apply before it is sent again.
Sample responsibilities
Testing can only proceed correctly when the required sample is collected, labelled, packaged, and returned according to the instructions supplied with the kit.
Depending on the product, the required sample may include a cheek swab, blood, hair, stool, or another test-specific specimen.
Label samples accurately, complete required forms, and register or activate the kit when instructed.
Use the return address provided with the kit. Do not send samples to our general business address unless the instructions specifically direct you to do so.
Blood-based tests may require collection by a veterinarian or another qualified professional. Unless the product page expressly states otherwise, professional collection fees are the customerās responsibility.
By submitting a sample, you confirm that you own the animal or have permission from the owner to arrange testing.
You authorize CatDNA Test Canada and its laboratories and service providers to receive, handle, store, process, analyze, report on, and dispose of the sample as reasonably necessary to perform the ordered service.
Additional forms, declarations, animal information, or identification may be required for certain products.
You are responsible for arranging return shipment unless the product description expressly states that return shipping is included.
Keep all tracking information until delivery has been confirmed.
CatDNA Test Canada and its providers are not responsible for a returned sample before its receipt is confirmed at the designated laboratory or processing location.
Laboratory testing depends on the quality, quantity, condition, and correct collection of the submitted sample.
A result cannot be guaranteed when a sample is contaminated, damaged, degraded, insufficient, incorrectly collected, incorrectly labelled, packaged improperly, or unsuitable for the selected analysis.
If testing fails because of a confirmed laboratory error or omission, we may arrange repeat analysis or an appropriate replacement without another laboratory testing charge.
If testing fails because of collection error, contamination, incorrect packaging, unsuitable sample type, failure to follow instructions, or another cause outside the laboratoryās control, a replacement sample, replacement kit, collection fee, shipping fee, or retesting fee may apply. The original testing fee may be non-refundable.
Processing
Published turnaround times are estimates stated in laboratory working days unless otherwise indicated.
Turnaround begins only after the correct laboratory receives and accepts the sample, all required forms and case information are complete, and any outstanding payment has been settled.
Kit delivery, sample collection, veterinary appointments, return shipping, weekends, public holidays, customs processing, and recollection are not included in the laboratory turnaround period.
Results may be delayed by sample quality, batching, confirmatory testing, laboratory workload, equipment issues, supply interruptions, holidays, shipping problems, or events outside our reasonable control. A stated turnaround is not a guaranteed report-delivery date.
Reports are normally delivered electronically using the email address, customer account, or laboratory account associated with the order.
You are responsible for providing an accurate email address and checking your inbox, spam folder, and account notifications.
Some products require direct kit activation through a laboratory platform. Where applicable, updates and results may be delivered through that platform.
Reports are based on the submitted sample, laboratory method, included markers, allergens, organisms, traits, and available reference information.
No test provides information outside the advertised scope of the selected product.
Results may be inconclusive or affected by sample quality, genetic background, reference populations, environmental factors, and current scientific knowledge.
Test results and website content do not replace veterinary examination, diagnosis, advice, or treatment.
A genetic-risk result does not necessarily mean that a condition is present or will develop. A negative result does not exclude every possible genetic, environmental, or medical cause of a condition.
Allergy testing, intolerance screening, microbiome analysis, biological-age reporting, and genetic screening evaluate different factors and should not be treated as interchangeable.
Unless a product expressly states otherwise, reports are informational, are not veterinary diagnoses, do not guarantee future health or breeding outcomes, are not official pedigree certificates, and are not intended for court, insurance, registration, or regulatory use.
Do not start, stop, or change treatment, medication, diet, breeding plans, or other important care decisions solely because of website content or a test report. Discuss relevant findings with a licensed veterinarian.
Order changes
Contact support as soon as possible if you need to cancel or correct an order. Eligibility depends on the order status and applicable consumer law.
An order may be eligible for cancellation and refund when the request is received before the kit has been prepared or dispatched and before a laboratory case, registration, activation, or customized service has been created.
Once a kit has been dispatched, opened, registered, activated, used, or connected to a laboratory case, some or all charges may become non-refundable, except where a refund is required by law.
Once laboratory processing has started, the testing fee is generally non-refundable unless the service cannot be completed because of a confirmed laboratory error or another circumstance requiring a refund by law.
If the wrong kit is supplied or a kit arrives materially damaged, contact us promptly with the order details and photographs where reasonably possible. We will review the issue and provide an appropriate remedy when verified.
A refund is not normally provided because a customer selected the wrong test, failed to return a sample, did not follow the instructions, received an unexpected or inconclusive result, or expected information outside the advertised product scope. Mandatory consumer rights remain unaffected.
Products purchased through the CatDNA Test Canada checkout are direct website orders. These terms, the product page, checkout information, and any order-specific instructions apply.
A purchase completed entirely on another sellerās website is governed by that sellerās prices, payment, delivery, return, privacy, and support policies.
Independent laboratories and fulfilment providers may apply their own technical, collection, safety, and case-processing procedures when performing their part of the service.
Some pages may contain affiliate links. If you follow an affiliate link and complete an eligible purchase on a third-party website, we may receive a commission or other compensation.
Affiliate compensation does not make CatDNA Test Canada the seller of a transaction completed entirely on another website.
Where appropriate, the commercial relationship may also be disclosed near the relevant link, comparison, product, or recommendation.
Comparisons may consider price, advertised scope, sample type, published methodology, turnaround estimates, available documentation, and customer experience.
Prices, products, promotions, methods, and availability may change after publication.
Customer reviews describe individual experiences and do not guarantee the same result for another customer.
Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy.
To process an order, we may share necessary information with payment processors, testing laboratories, kit-fulfilment providers, postal and courier companies, website and technical providers, customer-support providers, and professional advisers where reasonably necessary.
By placing an order, you agree to receive transactional messages concerning payment, kit dispatch, delivery, sample receipt, case status, recollection, results, and customer support.
Transactional messages are necessary to provide the purchased service and are separate from promotional marketing. Marketing communications will be sent only where permitted by applicable law and will include an available unsubscribe method.
Website rules
You may browse the site and share links to public pages for lawful personal, educational, and business-research purposes.
The websiteās original text, graphics, design, page layouts, logos, comparison tables, and other content are owned by or licensed to Cansoft Technologies Corp and are protected by applicable intellectual-property laws.
Third-party trademarks, product names, reports, and materials remain the property of their respective owners.
When you submit a question, correction, review, image, document, or other material, you confirm that you have the right to submit it.
You allow us to use the submission as reasonably necessary to respond, investigate an issue, process an order, prevent fraud, or operate and improve the site.
We may update, suspend, remove, or discontinue a page, feature, product, or service. We do not guarantee uninterrupted access or compatibility with every device or browser.
Laboratories may update methods, markers, report formats, sample requirements, or turnaround estimates. We may update product pages to reflect those changes.
We are not responsible for delays caused by severe weather, natural disasters, public emergencies, labour disputes, government action, customs, carrier disruption, supply interruption, or similar events outside our reasonable control.
To the maximum extent permitted by law, the website, educational content, and services are provided on an āas availableā and āas isā basis.
We do not guarantee that the site will always be uninterrupted or error-free, that every product will remain available, that a test will produce a conclusive result, or that a report will answer questions outside its stated scope.
Nothing in these terms excludes a warranty, consumer right, or remedy that cannot lawfully be excluded.
To the maximum extent permitted by law, CatDNA Test Canada, Cansoft Technologies Corp, and their directors, officers, employees, contractors, and agents will not be liable for indirect, incidental, special, punitive, or consequential loss arising from the site or services.
This includes loss associated with carrier delays, damage occurring before confirmed sample receipt, incorrect customer information, improper collection, contamination, insufficient samples, inconclusive results, reliance on educational content instead of veterinary advice, decisions made outside a reportās intended purpose, or third-party websites and services.
To the maximum extent permitted by law, our total liability connected with a purchased product or service will not exceed the amount paid to CatDNA Test Canada for the specific product or service giving rise to the claim.
Nothing in this section limits liability or consumer remedies that cannot legally be limited.
Contact us through the Contact page if you have a concern about an order, shipment, sample, report, payment, disclosure, website statement, or these terms.
Include your order number or case reference where available. We may request photographs, tracking details, kit information, or other evidence needed to investigate.
Both parties agree to make a reasonable effort to resolve a dispute informally before starting formal proceedings.
These terms and transactions with Cansoft Technologies Corp are governed by the applicable laws of Canada and the Province of British Columbia.
Nothing in these terms removes mandatory consumer rights available in the customerās province or territory.
Where applicable law gives a customer the right to bring a claim in another province or territory, that right remains unaffected.
Where Quebec language law applies, a French version of these terms and related consumer-contract documents must be made available before a customer chooses to enter into the contract in English.
If you are located in Quebec and a French version is not displayed during the ordering process, contact us before placing an order and do not complete checkout until the applicable French documents have been provided.
We may update these terms when the site, products, laboratories, fulfilment arrangements, business practices, or legal requirements change.
Changes apply prospectively and will not retroactively alter the price or material terms of an order already accepted.
If a provision is found invalid or unenforceable, the remaining terms continue to apply.
If we do not immediately enforce a provision, that does not waive our right to enforce it later.
These terms, the Privacy Policy, product description, checkout disclosures, order confirmation, and written product-specific instructions form the agreement for the site and purchased service.
Use the contact page for questions about these terms, direct website orders, shipping, sample processing, reports, disclosures, or correction requests. Include your order number and laboratory case reference when available.
